Sydney, NSW – MoveManagement.com.au – a moving company based out of Sydney, Australia – recently relaunched it’s website with customer communication in mind. Even though the company’s employees – a team consisting of some of the top removalists in Australia – has a combined industry experience of over 30 years, they still try to find new and better ways to communicate with each other, their business partners, and most importantly: their customers.
According to the Better Business Bureau, one of the largest complaints against moving companies is customers not being able to get a hold of the company when they need the most. Move Management Australia understands this and is making significant efforts to prevent this from happening between them and their customers. This is why the whole website redesign is hinged on improved communication portals.
Speaking in an interview recently, Konrad Braun – a marketing strategist for Move Management Australia (MMA) – said “Communication is everything. Being able to communicate better with your audience not only helps you get more customers, but keeps your existing customers happy as well. Having happy customers is good for business. It tends to bring in more customers via word of mouth recommendations or via positive online reviews. Keeping customers happy is truly the best marketing strategy any company can make.”
Aside from adding their local phone numbers on the site, they offer their head office skype information, as well as a live chat box through which anyone can reach out and chat with MMA representatives 6 days a week. Be it a domestic move in or out of Sydney or an international move in or out of Australia, or even a corporate move of either nature, MMA is determined to dominate the moving industry – one customer at a time.
Their strategy? Providing top notch customer service by keeping all lines of communication open at all times.
For more information about MMA and the many communication portals they can be reached with, check out their website: http://movemanagement.com.au
Company Name: MoveManagement.com.au
Contact Person: Konrad Braun – SEO & Marketing Consultant
Phone: 02 8814 8923
Address:11-21 Forge Street, Kings Park